FAQ
Frequently Asked Questions
How long will my delivery be? We aim to dispatch orders within 24 hours, from there please allow 2-3 working days for delivery.
What shipping methods do you offer? Tik Tok orders are shipped using DPD standard (1-3 working day / Mon-Fri delivery) and Website orders are shipped using Royal Mail standard 48 tracked ( 2-4 working days / Mon–Sat delivery).
Do you offer international shipping? Yes, however please be aware we are not liable for any custom charges you may incur.
We are unable to ship to the following countries and regions: Åland Islands, Albania, Angola, Antigua & Barbuda, Ascension Island, Bahrain, Belarus, Bosnia & Herzegovina, British Indian Ocean Territory, Brunei, Cambodia, Cape Verde, Caribbean, Netherlands, China, Christmas Island, Cocos (Keeling) Islands, Curaçao, Eswatini, French Polynesia, French Southern Territories, Greenland, Guernsey, India, Kazakhstan, Kuwait, Kyrgyzstan, Liechtenstein, Macau SAR China, Madagascar, Mexico, Monaco, Montserrat, Nicaragua, Norfolk Island, Oman, Pakistan, Palestinian Territories, Pitcairn Islands, Réunion, Russia, Saudi Arabia, Seychelles, Somalia, South Georgia & South Sandwich Islands, Spain, Sri Lanka, St. Helena, St. Martin, St. Pierre & Miquelon, Svalbard & Jan Mayen, Tokelau, Tristan da Cunha, Turkmenistan, Turks & Caicos Islands, U.S. Outlying Islands, United Arab Emirates, Vatican City, Wallis & Futuna, Western Sahara, Zambia.
Europe orders- Up to 2 working days to dispatch & 10-15 working days for delivery.
USA orders- Up to 2 working days to dispatch & 10 -15 working days for delivery.
Can I change my shipping address after placing an order? Unfortunately, once the order is placed we are unable to alter the address from our end. We recommend cancelling the order straight away and placing again with the correct address. If the order has already been dispatched, we are unable to refund or assist any further.
What happens if I miss the delivery attempt? The courier will attempt delivery again on the next working day. If delivery is still unsuccessful, the parcel will be returned to us, and we can either issue a refund or resend it to you.
What is the difference between Original Superhold and Tint ‘n’ Hold Honey Glue? The Original Superhold Honey Glue has a sweet bubble-gum scent and is designed to give your brows a super strong hold without adding any colour, making it perfect for achieving a laminated brow look.
On the other hand, the Tint ‘n’ Hold Honey Glue has a Cola Cubes scent and combines the benefits of strong hold with a cool-toned brown tint, reducing the steps needed for perfectly filled-in brows. It’s ideal if you want both a tinted brow and that same long-lasting, laminated effect.