T&C's
Pink Honey Terms & Conditions
Welcome to Pink Honey! These Terms & Conditions govern your use of our website, products, and services. By accessing or purchasing from Pink Honey, you agree to these Terms. Please read them carefully.
1. General Information
1.1. These Terms apply to all users of the Pink Honey website and other platforms where customers purchase products. 1.2. Pink Honey reserves the right to update these Terms at any time without prior notice. Your continued use of the Site or purchase of products after any changes indicate acceptance of the revised Terms.
2. Eligibility
2.1. You must be at least 18 years old or have the consent of a legal guardian to use this Site or make a purchase. 2.2. By using the Site, you represent that you have the legal right and ability to agree to these Terms.
3. Products & Orders
3.1. All products displayed on the Site are subject to availability. Pink Honey reserves the right to discontinue or modify products without prior notice. 3.2. By placing an order, you agree to provide accurate, current, and complete information. 3.3. Pink Honey reserves the right to refuse or cancel any order at our discretion. If an order is canceled after payment, you will be refunded in full.
4. Pricing & Payment
4.1. All prices are subject to change without notice. 4.2. Payment must be made in full at the time of purchase. 4.3. In the event of an incorrect price, Pink Honey reserves the right to cancel the order and provide a refund.
5. Shipping & Delivery
5.1. Shipping fees and delivery times vary based on location and order size. 5.2. Estimated delivery times are provided as a guide only and are not guaranteed. Pink Honey is not responsible for delays caused by external factors (e.g., customs, postal delays). 5.3. Risk of loss passes to the customer upon delivery of the goods to the shipping carrier. 5.4. Pink Honey is not liable for any custom charges that may occur. This cost must be absorbed by the customer.
6. Returns & Refunds
6.1. If you are not satisfied with your purchase, you may return the item(s) within 14 days of receipt for a refund or exchange, subject to the following conditions:
- Items must be unused, unopened, and in their original packaging with the hygiene seal intact.
- Proof of purchase must be provided. 6.2. Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect. 6.3. Upon successful returns, refunds will be processed within 7 days of receiving the returned items.
7. Intellectual Property
7.1. All content on the Site, including but not limited to text, images, logos, and product descriptions, is the intellectual property of Pink Honey and is protected by copyright laws. 7.2. You may not use, reproduce, or distribute any content from the Site without express written permission from Pink Honey.
8. Limitation of Liability
8.1. Pink Honey will not be liable for any indirect, incidental, or consequential damages resulting from the use or inability to use our products or the Site. 8.2. In no event shall Pink Honey's liability exceed the amount paid by you for the product. 8.3. A patch test must be performed 48 hours prior to use of any new product.
9. Privacy Policy
9.1. Your personal information is collected and used in accordance with Pink Honey’s Privacy Policy, which is available on the Site.
10. Governing Law
10.1. These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms will be resolved in the courts of England and Wales.
11. Contact Information
For any questions regarding these Terms & Conditions, please contact us at:
- Email: help@pinkhoney.co.uk